Features Again

Showpass New Features Update, January 2017

We are happy to inform you of some big new features now available on Showpass!

Beta Ticket Purchase Widget

  • Customers can make purchases on your organization’s webpage without leaving the site
  • This will not support surveys, products, or assigned seating
  • In the future, web developers will be able to use our SDK to link this widget into their own
  • This feature is still in beta and is not available to all customers. If you wish to help us test this new feature out, please contact us!

My Stats Revamp

  • View your total personal sales, and reservation statistics
  • View all of your ticket sales, and get a breakdown by ticket type & payment type
  • View your reservations, and their status

Daily Dashboard Revamp

  • Improved look of daily dash, login and see for yourself!
  • View todays sales and reservation totals
  • View totals of your next five upcoming events
  • Active employees and recent customers
  • Quick recap of Online Sales, Guestlist Bookings and Max Capacities

Reservation Statistics

  • View male/female checkin totals
  • View totals for each checkin category
  • View each reservation checkin category totals

Default Ticket Purchase Limit Reduced to Eight

  • In an effort do reduce fraudulent purchases, we have changed the default ticket purchase limit per transaction to 8
  • You can update this value in the ticket type advanced editor popup

Minor Updates

  • Update payment processor API for better fraud protection
  • Refunds are now viewable on the transactions page while filtering events
  • Users can now update their phone number
  • Checkout summary table now mobile optimized
  • Fixed and added filters to Network page
  • Embed full width Soundcloud widget into event description

If you have any questions on any of these upgrades or need assistance navigating them we are available 24/7 via: info@myshowpass.com. You can also ask via our chat support or you can call 1-844-307-SHOW.

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Top Ten Reasons Smartphones Improve Mobile Experiences for Event Attendees

Mobile Phone users will have grown to nearly 10 Billion by 2020, and this is no surprise. With the falling cost of handsets, improved usability with bigger screens, lower data costs and wider network coverage, smartphones are becoming more accessible than ever before. With this, the relationship between mobile phone use and event experiences has become increasingly synergistic for event-goers.

 

Here are the Top Ten Reasons Smartphones Improve Mobile Experiences for Event Attendees:

 

1.Your phone acts as your ticket

The days of paper tickets are gone. Ticketing platforms and apps are able to generate a barcode or QR Code at the time of purchase to send a ticket directly to a phone.

Smart Ticketing systems like Showpass will generate a ticket and send it to the phone on the day of the show.  This approach makes ticket scanning faster for the patron and the event staff.

2. Location Services  

Google Maps or Apple Maps enable your phone to guide you to an event location, helping you find the quickest route with the least amount of traffic or interference. Taking this one step further, Showpass enables you to discover events based on your location.

3. Event Discovery

Mobile platforms such as Bandsintown, Songkick and GigLover are highly focused apps that enable fans to learn about upcoming shows in their area. A whopping 30 percent of all tickets not sold are due to a lack of awareness of shows, and apps like these help to tackle that problem. Having Showpass integrated with these platforms makes for a smooth ticket buying experience.

4. Fan Engagement   

Social Media platforms like Instagram, Facebook and Snapchat enable fans to engage directly with the artists and talent they love. Event goers can see details such as tour dates, upcoming music releases and VIP experiences which better inform them for the live experiences available.

5. On-Site Promotion

With the advent of Near Field Communication (NFC), phones can now determine where they are in relation to venues.  As such, a phone can access information such as a ‘drink special for the next 20 minutes at the back bar.’ Furthermore, apps that use NFC can determine the proximity of promotions and alert the user via push notifications.  This in-venue radar enables event-organizers to deliver an Uber-esque on-demand event experience.

6. In-Venue Resource Location

Mobile apps are being built for specific venues and events that provide guidance to in-venue resources like ATMs, Bathrooms, EMS, Exits, and more. Showpass has led this by creating applications for its customers that outline resources in music festivals, large stadiums and other venues.

7. Cashless Transactions

Ordering drinks and food using the phone is the next logical step in the evolution of phone apps.  Using Beacons for Point of Sale services provides an accurate and quick way for attendees to enjoy refreshments without the hassle of cash and credit transactions. Showpass puts the power of cash on your phone and on your wrist to make the flow of transactions much smoother.

8. Audience Participation

Increasingly we are seeing new apps that transform the Audience’s mobile phones into a Crowd-Sourced interactive display (particularly with Sports Venues).  Mobile phones are able to play sounds and display images in a synchronized fashion, meaning the days of the Wave are soon to be retired.

9. Sharing Event Experiences with Photos and Videos

Camera technology and applications have dramatically improved from 2 Mega Pixels in 2010 to upwards of 15 Mega Pixels in the recently launched iPhone 7. Mixing media with social platforms like Instagram, Snapchat, Periscope and Facebook live leverages the modern social stream to network with more fans than ever before.

10. (Re)experiencing Events with Virtual Reality

The speeding up of mobile devices allows smartphones to run virtual reality applications, which demand a robust amount of computing resources. VR is currently limited to a few handsets like the Samsung’s Galaxy S7, but it will come to more high-end and mid-range phones in the near future. These VR smartphones with their high-resolution displays will deliver a stunning visual event experience or re-experience for show goers.

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Showpass New Features Update, December 2016

Showpass is happy to announce that we have released a major update with lots of new features and fixes. We would encourage you to take a few seconds to review the following notes in order to better understand the changes.

One of the major changes we have made is a new method for enforcing and applying permissions to your staff. We have taken every effort to ensure a proper migration of your old permissions to this new system. You may want to take a moment and double check that your staff have the permissions they are supposed to.

You can do so at https://www.myshowpass.com/dashboard/venues/employees/

Major Features/Fixes

  1. Permission Cleanup
    • Better interface for managing employees and permissions
    • Employees can be assigned to multiple roles
    • New permissions have been added (e.g. use box office, check in tickets)
    • Unused permissions have been removed
    • Permissions are better enforced
    • The method of storing permissions has been adjusted to make the site even faster
  2. User Network Page
    • The staff tracking and customers system have been merged into one page: the network page!
    • So, staff tracking and customers systems are now removed
    • Filter your customers and create marketing campaigns
    • View your best employees and reward them for all their work
    • Coming soon: send SMS to your customers
  3. New Organization Info Page
    • Better interface for editing your organization info
    • Survey monkey dialog has been moved to the integrations page
  4. HTML product description
    • Product descriptions now support HTML
  5. HTML ticket type description
    • Ticket type description supports HTML and no longer uses markdown

That’s it from us for now, if you have any questions on any of these upgrades or need assistance navigating them we are available 24/7 via: info@myshowpass.com. You can also ask via our chat support or you can call 1-844-307-SHOW.

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Showpass New Features Update, November 2016

We’re excited to announce some new features available to all Showpass customers beginning today!

Introducing Enable / Disable Discount Buttons.

Applying discount codes are easy, but not all events require them. We are now able to disable the “Add Discount” button for you at checkout to avoid your customers looking for a discount that doesn’t exist, and make that checkout process that much simpler. Soon, you will be able to manage this yourself on your Organization page. Please let us know if you want your discount buttons disabled.

Embedding Media into your Event Description.

Add another layer of promotion into to your event pages with video/media embedment. To do this, click the video reel icon in “Edit Event,” click the embed tab in the pop up and paste in your embed code, simple.

*Note, all videos will be resized to responsively fill 100% of the content area.

International Phone Numbers.

We now accept them, it’s pretty great.

Announcing city-wide New Year’s Event Maps.

New Year’s Maps allow you and your customers to view event details in an interactive map layout, cool right? They are now available in Calgary, Edmonton and Vancouver. If you haven’t done so yet get your event live today!

  1. http://myshowpass.com/calgary-new-years-events-2017/
  2. http://myshowpass.com/edmonton-new-years-events-2017/
  3. http://myshowpass.com/vancouver-new-years-events-2017/

Enhanced Metadata.

We have stepped up our event metadata to play better with google. Now is the time to make sure all of your organization & event information is updated so they show up correctly.

That’s it from us for now, if you have any questions on any of these upgrades or need assistance navigating them we are available 24/7 via: info@myshowpass.com.