Showpass New Features Update, January 2017

We are happy to inform you of some big new features now available on Showpass!

Beta Ticket Purchase Widget

  • Customers can make purchases on your organization’s webpage without leaving the site
  • This will not support surveys, products, or assigned seating
  • In the future, web developers will be able to use our SDK to link this widget into their own
  • This feature is still in beta and is not available to all customers. If you wish to help us test this new feature out, please contact us!

My Stats Revamp

  • View your total personal sales, and reservation statistics
  • View all of your ticket sales, and get a breakdown by ticket type & payment type
  • View your reservations, and their status

Daily Dashboard Revamp

  • Improved look of daily dash, login and see for yourself!
  • View todays sales and reservation totals
  • View totals of your next five upcoming events
  • Active employees and recent customers
  • Quick recap of Online Sales, Guestlist Bookings and Max Capacities

Reservation Statistics

  • View male/female checkin totals
  • View totals for each checkin category
  • View each reservation checkin category totals

Default Ticket Purchase Limit Reduced to Eight

  • In an effort do reduce fraudulent purchases, we have changed the default ticket purchase limit per transaction to 8
  • You can update this value in the ticket type advanced editor popup

Minor Updates

  • Update payment processor API for better fraud protection
  • Refunds are now viewable on the transactions page while filtering events
  • Users can now update their phone number
  • Checkout summary table now mobile optimized
  • Fixed and added filters to Network page
  • Embed full width Soundcloud widget into event description

If you have any questions on any of these upgrades or need assistance navigating them we are available 24/7 via: info@myshowpass.com. You can also ask via our chat support or you can call 1-844-307-SHOW.

Don’t Drop The Ball This New Year’s Eve

Don’t drop the ball, 5 ways to Prepare for New Year’s Eve with Showpass:

 

  1. Training Your Staff: Don’t be short staffed at the door, make sure they all have scanners, stamps/wristbands, and have the proper training to fire the customers into the party as quick as possible. Optimize the entrance for a smooth night as much as you can.
  2. Print off Will Call Lists of VIPs: Make sure your security, scanning staff, and any other front of house hosts know who your VIP’s are. The customers who spent the most in advance will likely continue to spend the most once they are inside.
  3. Stay Charged Up: It’s going to be a long night. Make sure you’re going into it with a full charge on all of your mobile scanners. This means grabbing your chargers today and making sure they are ready to rock for NYE!
  4. Pre-scan & Stamp/Wristband Your Customers Waiting in Line: It’s never warm on NYE, make sure that if your customers are waiting outside you show them you are doing everything you can to get them in ASAP. A little love goes along way!
  5. Make Coat Check a Seamless Process: It’s going to be busy, and this is one of the biggest pain points on January 1st. Lost coats, long lines and bad service make for a bad attitude. Staff the coat check properly.

 

Top Ten Reasons Smartphones Improve Mobile Experiences for Event Attendees

Mobile Phone users will have grown to nearly 10 Billion by 2020, and this is no surprise. With the falling cost of handsets, improved usability with bigger screens, lower data costs and wider network coverage, smartphones are becoming more accessible than ever before. With this, the relationship between mobile phone use and event experiences has become increasingly synergistic for event-goers.

 

Here are the Top Ten Reasons Smartphones Improve Mobile Experiences for Event Attendees:

 

1.Your phone acts as your ticket

The days of paper tickets are gone. Ticketing platforms and apps are able to generate a barcode or QR Code at the time of purchase to send a ticket directly to a phone.

Smart Ticketing systems like Showpass will generate a ticket and send it to the phone on the day of the show.  This approach makes ticket scanning faster for the patron and the event staff.

 

  1. Location Services  

Google Maps or Apple Maps enable your phone to guide you to an event location, helping you find the quickest route with the least amount of traffic or interference. Taking this one step further, Showpass enables you to discover events based on your location.

 

  1. Event Discovery

Mobile platforms such as Bandsintown, Songkick and GigLover are highly focused apps that enable fans to learn about upcoming shows in their area. A whopping 30 percent of all tickets not sold are due to a lack of awareness of shows, and apps like these help to tackle that problem. Having Showpass integrated with these platforms makes for a smooth ticket buying experience.

 

  1. Fan Engagement   

Social Media platforms like Instagram, Facebook and Snapchat enable fans to engage directly with the artists and talent they love. Event goers can see details such as tour dates, upcoming music releases and VIP experiences which better inform them for the live experiences available.

 

  1. On-Site Promotion

With the advent of Near Field Communication (NFC), phones can now determine where they are in relation to venues.  As such, a phone can access information such as a ‘drink special for the next 20 minutes at the back bar.’ Furthermore, apps that use NFC can determine the proximity of promotions and alert the user via push notifications.  This in-venue radar enables event-organizers to deliver an Uber-esque on-demand event experience.

 

  1. In-Venue Resource Location

Mobile apps are being built for specific venues and events that provide guidance to in-venue resources like ATMs, Bathrooms, EMS, Exits, and more. Showpass has led this by creating applications for its customers that outline resources in music festivals, large stadiums and other venues.

 

  1. Cashless Transactions

Ordering drinks and food using the phone is the next logical step in the evolution of phone apps.  Using Beacons for Point of Sale services provides an accurate and quick way for attendees to enjoy refreshments without the hassle of cash and credit transactions. Showpass puts the power of cash on your phone and on your wrist to make the flow of transactions much smoother.

 

  1. Audience Participation

Increasingly we are seeing new apps that transform the Audience’s mobile phones into a Crowd-Sourced interactive display (particularly with Sports Venues).  Mobile phones are able to play sounds and display images in a synchronized fashion, meaning the days of the Wave are soon to be retired.

 

  1. Sharing Event Experiences with Photos and Videos

Camera technology and applications have dramatically improved from 2 Mega Pixels in 2010 to upwards of 15 Mega Pixels in the recently launched iPhone 7. Mixing media with social platforms like Instagram, Snapchat, Periscope and Facebook live leverages the modern social stream to network with more fans than ever before.

 

  1. (Re)experiencing Events with Virtual Reality

The speeding up of mobile devices allows smartphones to run virtual reality applications, which demand a robust amount of computing resources. VR is currently limited to a few handsets like the Samsung’s Galaxy S7, but it will come to more high-end and mid-range phones in the near future. These VR smartphones with their high-resolution displays will deliver a stunning visual event experience or re-experience for show goers.

Top New Year’s Events in Vancouver, 2017

A round-up of our top picks for New Years Eve 2017. From black tie affairs to cozy pub nights there’s something for everyone to enjoy.

 

La Vie En Rose at The Pinnacle

Set in the newly renovated Pinnacle Hotel, CanThrill are teaming up with The Social Concierge to create a spectacularly classy night for the city. The exclusive Moet & Chandon bar will ensure your glass stays full throughout the night and art installations spread throughout the two rooms will make for several Instagram worthy backdrops. We’d suggest upgrading your ticket to VIP, which includes a VIP Entrance, a complimentary beverage and free coat check. Or, team up with 10 of your closest friends for a private table and 2 bottles of champagne to enjoy!

Tickets: https://www.myshowpass.com/nye2017/

 

Donnelly Group NYE at Multiple Venues

Anything can happen on New Year’s Eve, and The Donnelly Group have once again proved themselves as one of Western Canada’s leading hospitality groups by providing a multitude of wining and dining options at each of their popular venues. Ease your way into the New Year with any one of their dinner packages, and then stay for the drinks and dancing as each venue transforms into a nightclub. Some of our top choices include the Y2K night at Library Square and The Bourbon Ball at The Butcher and Bullock.

Tickets via: http://donnellygroup.ca/blog/2016/12/01/donnelly-group-nye-2017/

 

Wintergarten

Those that have been lucky enough to visit the Roofgarten, nestled away on Granville Street, will know this space is a hidden gem of the city. For one night, it will transform for The Golden Age NYE making for a sophisticated, intimate New Year’s Eve experience. With 4 state of the art bars, 3 VIP areas and 2 floors to boot, this is sure to be a classy evening to remember. There are limited tickets available for this unique experience.

Tickets via: https://www.myshowpass.com/goldenagenye/

 

Space + Time @ The Waldorf

If you haven’t made up your mind about what tunes you want to be dancing the night away to, The Waldorf Space + Time is your best option. With 5 rooms, each with a different theme and musical spin, plus copious amounts of cocktail options, a hookah lounge and pop up lounges, you’ll be able to experience multiple parties all under one roof. An entire hotel takeover makes getting ready for your big night out that much easier and there is no need to wait for hours for a Vancouver cab when you can enjoy the luxury of booking a room too.

Rooms and tickets available via: https://www.myshowpass.com/nye17/

 

Big Balka @ Playhouse

This is the first New Year’s Eve event for Big Sound Events, and if it’s anything like their other parties this year, we are sure it’ll be a night to remember (or not remember…). Dress to impress for this dance-filled night of fun. With DJ Shomee and DJ Boombar mixing all your favourite balkan, house and club hits, you’re guaranteed to start of the New Year with a bang.

Tickets via: https://www.myshowpass.com/playhousenye/

 

For further New Years Eve event listings visit: https://www.myshowpass.com/vancouver-new-years-events-2017/

Showpass New Features Update, December 2016

Showpass is happy to announce that we have released a major update with lots of new features and fixes. We would encourage you to take a few seconds to review the following notes in order to better understand the changes.

One of the major changes we have made is a new method for enforcing and applying permissions to your staff. We have taken every effort to ensure a proper migration of your old permissions to this new system. You may want to take a moment and double check that your staff have the permissions they are supposed to.

You can do so at https://www.myshowpass.com/dashboard/venues/employees/

Major Features/Fixes

  1. Permission Cleanup
    • Better interface for managing employees and permissions
    • Employees can be assigned to multiple roles
    • New permissions have been added (e.g. use box office, check in tickets)
    • Unused permissions have been removed
    • Permissions are better enforced
    • The method of storing permissions has been adjusted to make the site even faster
  2. User Network Page
    • The staff tracking and customers system have been merged into one page: the network page!
    • So, staff tracking and customers systems are now removed
    • Filter your customers and create marketing campaigns
    • View your best employees and reward them for all their work
    • Coming soon: send SMS to your customers
  3. New Organization Info Page
    • Better interface for editing your organization info
    • Survey monkey dialog has been moved to the integrations page
  4. HTML product description
    • Product descriptions now support HTML
  5. HTML ticket type description
    • Ticket type description supports HTML and no longer uses markdown

That’s it from us for now, if you have any questions on any of these upgrades or need assistance navigating them we are available 24/7 via: info@myshowpass.com. You can also ask via our chat support or you can call 1-844-307-SHOW.

Showpass NYE Press Release

Showpass set to hit record sales as New Year’s Eve event listings hit an all time high.

 

We’re coming in hot off of the biggest month ever for Showpass. Having onboarded a record number of clients in November, this December is bringing us our biggest Holiday and New Year’s season yet.

 

We are extremely excited that thousands of new customers will have access to the new Showpass features leading up to New Year’s Eve – in particular – our New Year’s Eve event maps for each major city that we’re operating in. These interactive maps highlight all of the events kicking off on December 31st, making it possible to see all event options and make the last night of 2016 one for the record books. Simply browse through the maps and click on any event for more information, check them out here:

 

https://www.myshowpass.com/vancouver-new-years-events-2017/

https://www.myshowpass.com/calgary-new-years-events-2017/

https://www.myshowpass.com/edmonton-new-years-events-2017/

 

Furthermore, Showpass is incredibly excited to be welcoming new clients to the team including the Donnelly Group and Urban Sparq in Vancouver. These New Year’s events are known up and down the west coast as the premier places to be. A few of our top picks include The Pint Masquerade New Year’s Eve, The Drop NYE at Bar None and Republic Black Out Gala, all of which are guaranteed to be a great night out. In Calgary,  The Concorde Group is once again throwing some of the biggest bashes to ring in 2017, with the Bourbon Room’s NYE being the place to be if a speakeasy and one of a kind cocktails are your thing. The New Year’s Eve Feast is right below in National on 10th if you’d rather sample as many craft beers as possible before the year is over.

 

Showpass continues to be at the forefront of innovative ticketing technology, and while it’s going to be a busy month for the team, we couldn’t think of a better way of ringing in 2017 than this.  

Showpass New Features Update, November 2016

We’re excited to announce some new features available to all Showpass customers beginning today!

Introducing Enable / Disable Discount Buttons.

Applying discount codes are easy, but not all events require them. We are now able to disable the “Add Discount” button for you at checkout to avoid your customers looking for a discount that doesn’t exist, and make that checkout process that much simpler. Soon, you will be able to manage this yourself on your Organization page. Please let us know if you want your discount buttons disabled.

Embedding Media into your Event Description.

Add another layer of promotion into to your event pages with video/media embedment. To do this, click the video reel icon in “Edit Event,” click the embed tab in the pop up and paste in your embed code, simple.

*Note, all videos will be resized to responsively fill 100% of the content area.

International Phone Numbers.

We now accept them, it’s pretty great.

Announcing city-wide New Year’s Event Maps.

New Year’s Maps allow you and your customers to view event details in an interactive map layout, cool right? They are now available in Calgary, Edmonton and Vancouver. If you haven’t done so yet get your event live today!

  1. http://myshowpass.com/calgary-new-years-events-2017/
  2. http://myshowpass.com/edmonton-new-years-events-2017/
  3. http://myshowpass.com/vancouver-new-years-events-2017/

Enhanced Metadata.

We have stepped up our event metadata to play better with google. Now is the time to make sure all of your organization & event information is updated so they show up correctly.

That’s it from us for now, if you have any questions on any of these upgrades or need assistance navigating them we are available 24/7 via: info@myshowpass.com.

Calgary Stampede 2016 Reflections

Over here at Showpass we’re all incredibly excited to be coming off of a record setting Stampede in Calgary, and looking forward to catching up on some sleep and getting on the detox train. 2016’s numbers for “The Greatest Outdoor Show on Earth” have exponentially grown over those of the years before, paving the way for continued expansion and innovation in the entertainment and event management industry.

 

Every major Stampede tent was on board with Showpass this season, including Cowboys, Ranchmans, Wildhorse, and Knoxvilles. These venues brought in hundreds of thousands of guests to dozens of amazing concerts including Blink-182, Thomas Rhett, Ice Cube, Flo Rida, Hunter Hayes, and Milky Chance. Those numbers, when combined with those of the year-round Calgary venues already on the Showpass team, set records for the 10 days in July when this city embraces its wilder western side.

 

Here are a couple of our favorite numbers from the 10 days of Stampede;

 

  • 150,000+… the number of individuals Showpass proudly enabled to see their favorite artists in town
  • 60,000+…. the combined reach of the Showpass brand through its social media platforms and seller base network
  • 500+… the number of customers helped in real time through live our chat line and instant customer communication platform integrated into our website
  • 25+… venues joined the Showpass team and made Stampede bigger than ever for Showpass, despite the less than stellar weather
  • 10+… venues that trusted Showpass’ realtime clicker software to track venue capacity to abide by fire regulations and stay clear of any overcapacity issues
  • 12 minutes… the average wait time for a show goer to get through the doors for a concert
  • 30 minutes… the longest wait time for a show goer to get into one of our shows during a rush

 

Showpass would like to thank everyone involved for helping run a smooth and successful operation for the 2016 Stampede. We can’t wait to see what this city is going to put together next year, and we’re going to keep on improving to make an even bigger year possible! 

 

Precautions Against Ticket Scalping

Recently Showpass has received several flags and inquiries about tickets being bought and sold for prices other than face value on external marketplaces.

We do not guarantee the validity of these tickets, and cannot promise that they will work to give you access to the show you are trying to attend.

For clarity, Showpass is not partnered or affiliated with any secondary resellers of tickets and we can garuantee that our tickets are 100% legitimate.

If your account has been flagged as potentially being used to buy multiple sets of tickets and resell them, you will be investigated and appropriate action will be taken. This can include the voiding of tickets and deletion of accounts. Accounts can be flagged as a result of trying to circumvent any limits or security measures in place to protect our organizers, and end customers.

Please report any suspicious activity to info@myshowpass.com and help us eliminate ticket scalping!

New Box Office Features

Showpass Staff Box Office Updates

Showpass is proud to announce that we have redesigned our box office to allow for a more streamlined experience for both staff & customers. The main focus of this redesign was to create a point of sale for onsite sales, and to allow for tickets for multiple events to be purchased at one time.

Here are a few of the features:

  • All of your events are on one page; no more going back and forth to sell tickets for different events.
  • Sell multiple events / products in one transaction (some limitations apply)
  • Run your door sales, print/email tickets and track everything with ease
  • Saves print/email configurations automatically to save time
  • Easy to use product/event search
  • Live inventory updates when ticket types and quantities are edited and saved
  • New check in selection features:

Screen Shot 2016-06-15 at 12.10.28 PM

Upcoming Features:

  • Use chip credit cards that communicate directly with web application
  • Automatic check-in of tickets for running and tracking cash door sales

Please contact us with any questions regarding our new box office either by the chat feature on our website or call us at 1-844-307-SHOW.