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Showpass New Features Update, April 2017

We have just released some important updates that we wanted to tell you about!

1. Ticket Transfer SMS Verification

To combat fraudulent purchases and protect consumers, we have introduced SMS verification in order to transfer tickets. This allows us to block phone numbers that have been involved with fraudulent ticket purchases, and prevent them from transferring and purchasing tickets using that phone number in the future.

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2. Disable Transfers for Ticket Types – Beta

It is now possible to completely disable ticket transfers for specific ticket types. Please contact us if you wish to use this feature, as it is still in beta.

3. Check In Page Improvements

We have updated our check-in page for better readability on all devices.

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If you have any questions on any of these upgrades or need assistance navigating them we are available 24/7 via: info@myshowpass.com. You can also ask via our chat support or you can call 1-844-307-SHOW.

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Why are so Many People Switching to Showpass?

Showpass is the fastest growing ticketing company in Canada powering some of the best promoters, venues, festivals and conferences across the country. You may be asking why are so many event organizers switching from the conventional ticketing provider? Here’s why:

1. Our Guarantee:

We guarantee you will sell more tickets using Showpass. If you want to know more about our guarantee, let’s set up a demo and we can discuss over the phone or in person!

2. Service & Support:

We care a lot! We are very involved in making sure that your events are successful and your customers have an outstanding experience. From setup, on-sale and marketing to on-site training, check-in admissions and more, Showpass will ensure you are prepared and positioned for success. Although we are extremely confident in the platform, we are always on-call and always respond immediately so we are there when you need us most. We also provide 24/7 customer service & support through phone, email or online chat.

3. Technology:

The team at Showpass are serious about technology and are committed to shaping the future of ticketing. Our team includes top software engineers from across North America whose efforts are directed at increasing ticket sales via mobile box office tech, cashless payments, merch/product up-selling during ticket purchase, customer data management, anti-scalping, marketing/re-marketing and affiliate seller technology. Unlike most other ticketing companies, we work very closely with our clients to forecast and build new technology needed to compete in the competitive and dynamic world of events.

4. Fees:

We cost nothing to use and our fee structure is among the lowest in the world. Typical base fee structures start around 5% + $1 per ticket (including credit card fees) and are adjusted based on the agreement.

5. Local:

Although we are now beginning to service the US market, we are a Canadian company with boots on the ground in every major Canadian market. No more overseas or long distance calls to support centres.

6. Discovery:

With over 1 million unique visits per month, Showpass is quickly becoming a major hub for event discovery. Every day more and more customers are turning to Showpass to find out what’s going on around them.

7. Products & Merchandise: 

Showpass allows you to up-sell products & merchandise during the checkout process which has proven a 15-20% increase in revenues.

Ready to sell more tickets? Request your demo here.

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#ShowpassSpotlight: Digital Motion Events

Established in June 2010, Vancouver-based Digital Motion Events is a music promotions brand that has been an active leader in the the Vancouver Bass and Urban music scene for over 6 years. Digital Motion Events brings the best in Electronic music & Bass culture to the Vancouver music scene. In only a few short years, they have hosted a variety of Electronic and DnB heavy hitters in Vancouver including: Datsik, Pusha T, Andy C, Obie Trice, Opiuo, Dirtyphonics, UZ, Camo & Krooked and more!

Photo by: Banana Camp Photos
Photo by: Banana Camp Photos

In April 2014, Digital Motion Events and The Red Room introduced a new weekly Saturday night party geared towards bass music lovers in Vancouver called SUBculture Saturdays. Featuring both international guests and local artists, SUBculture Saturdays nights is powered by an in-house PK SOUND system to push the limits of Drum and Bass, Dubstep, Breaks, Future Bass, Hip-Hop, Trap, Funk and more. SUBculture Saturdays is a community driven initiative featuring collaborative events with other established promoters in Vancouver along with rotating vendors, photographers, and visual artists.

Digital Motions Events Facebook
Digital Motions Events Facebook

This upcoming April 8th, SUBculture Saturdays turns 3 years old! To celebrate their 3 year anniversary, they are bringing in special guests: G Jones, Plastician, Sayer, and Konka! Check out the event here: www.myshowpass.com/subculturethreeyear!

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For more upcoming Digital Motion Events visit www.myshowpass.com/digitalmotionevents!

Connect with Digital Motions Events!

Twitter: @DMVANCOUVER

Instagram: @DIGITALMOTIONEVENTS #DIGITALMOTION #SUBcultureSaturdays

Souncloud: https://soundcloud.com/digitalmotionevents

Tumblr: http://digitalmotionevents.tumblr.com/

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Showpass New Features Update, March 2017

We’ve been working hard at improving our system to help you sell more tickets! Some major updates were released yesterday and we wanted to let you know.

Event Categories

You are now required to select a category for each event. This will help your event get noticed on our website! We have a list of pre-defined categories you can use, or you can create your own.

You will be prompted to add categories to existing events that do not have any when saving your event. The category selector can be found directly under the event description editor.

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Guestlist Widget Improvements

You can now brand your guest list widgets! When editing your guestlist widget, you can choose your primary color, and switch between a light and dark theme.

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If you have any questions on any of these upgrades or need assistance navigating them we are available 24/7 via: info@myshowpass.com. You can also ask via our chat support or you can call 1-844-307-SHOW.

Photo Credit: Red Mountain Resort

The Most Canadian Beer Festival Ever: Beer Goggles Craft Brew Fest 2017

Calling all beer and snowboarding enthusiasts! Beer Goggles Craft Brew Fest (aka. The most Canadian beer festival ever) is back and even better for its fourth annual year! Bringing in some of BC’s best craft breweries, get ready for a weekend filled with gulping and shredding! The festival is taking place this weekend, March 17-18, at the Red Mountain Resort in Rossland, BC.

On both Friday and Saturday, the festival will be featuring a live DJ as well as a massive outdoor barbecue feast to pair with your beers after a day of ripping the slopes. And don’t forget to pack a few extra pairs of socks because it looks like they are expecting up to 11 cm of new snow over the next two days!

Photo Credit: Ryan Flett Media
Photo Credit: Ryan Flett Media

Full list of returning breweries in attendance on both days:

  • Rossland Beer Company – Rossland, BC
  • Bad Tattoo Brewing Co. – Penticton, BC
  • Driftwood Brewery – Victoria, BC
  • Fernie Brewing Co. – Fernie, BC
  • Lighthouse Brewing Co. – Victoria, BC
  • Mt. Begbie Brewing Co. – Revelstoke, BC
  • Nelson Brewing Co. – Revelstoke, BC
  • Stanley Park Brewing – Delta, BC

And featuring new additions to the hoppy roster:

  • Trail Beer Refinery* – Trail, BC
  • Hoyne Brewing Co.* – Victoria, BC
  • Fuggles & Warlock Craftworks* – Richmond, BC
  • Moon Under Water Brewery* – Victoria, BC
  • Over Time Beer Works* – Kimberly, BC

As Don Thompson, the GM of RED Mountain Resort best describes it, “Beer Goggles is not simply a beer festival, but a celebration of the craft beer industry”!

Check out the Red Mountain Resort website for the full schedule and event list: http://www.redresort.com/beergoggles/

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Photo Credit: Blarney Stone

Best St. Patrick’s Day Parties in Vancouver 2017

One of our favourite holiday celebrations is just around the corner! This year, St. Patrick’s Day falls on a Friday which means you can fully experience the joys of the holiday without worrying about work the next day! We’ve rounded up a list of the best events in Vancouver happening all week long because, let’s be real, we know St. Patrick’s doesn’t last for just one day. There’s a party for everyone from diehard St.Paddy’s lovers, to families and for those who are underage. Grab your leprechaun hats and shamrock beads out and get ready to party.

Tuesday, March 14:

The Story of Guinness, The Blarney Stone

story of guinness

As a part of a seven-day “Savage Craic” extravaganza leading up to St. Patrick’s Day, Blarney Stone has invited Guinness to host a traditional Irish four-course dinner. Upon arrival you will be greeted with a Guinness, before being seated for dinner. Enjoy a four-course meal infused with Guinness and paired to perfection! Live Music by The Pat Chessell Band & The Story of Guinness by The Guinness Brand Ambassador

Tickets: $50
Address: 216 Carrall Street

Thursday: March 16:

St. Portside Eve, The Portside Pub

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Can’t wait until Friday to start drinking? Celebrate the eve of St Patrick’s Day at The Portside Pub for St. Portside Eve Party! Nothing beats a hangover like the hair of the dog ! Featuring great drink specials and DJs Zono & Drake.

Tickets: $10
Address: 7 Alexander Street

Friday, March 17:

St. Patrick’s Day Festival, Blarney Stone

st patricks festival

Looking for something fun for the whole family and or for diehard St. Paddy’s Day lovers? From 9am-3am Blarney Stone is the ultimate St. Patrick’s Day party destination! Blarney Stone will be taking over a block of Carrall street with an outdoor festival featuring live music, hula hoopers, face painter, Irish pipers, Irish Dancers, and stilts walkers. Live Music all day and night by The Doolins, The Loaded Stones, The Sheets, Mike Chisolm, Michael Averill, Nick Farrer, and U4!

Choose from three ticket types: $20-$35
Address: 216 Carrall Street

St. Portside, The Portside Pub

st portside

After an afternoon of day drinking come join the St. Portside Party at The Portside Pub! Of course it wouldn’t be a St.Paddy’s celebration without Jameson samplers, whiskey and beer specials, a LIVE FIDDLER, Irish dancers, and GOOD MUSIC DJs! Party on from 3pm to 3am!

Choose from three ticket types: $6-$14
Address: 7 Alexander Street  

Alpha Delta Phi: St. Patrick’s Night, Bar None & UBC

st patricks night

For UBC students (and those of you who are underage)! The brothers of Alpha Delta Phi are hosting their annual St. Patrick’s rager at 2 locations this year: Bar None and on campus! DJ Willxoxo will be playing all your favourite genres including PC Music, Nightcore, Post-Ringtone, Future Bass, and Vaporwave. The 19+ ticket includes free cover and a free bus trip from the UBC Greek Village to Bar None.

Tickets: $15
Address: 2880 Wesbrook Mall (UBC location); 1222 Hamilton St (Bar None)

Erin go Bragh, Lamplighter Pub  

st patricks lamplighter

Erin go Bragh! Not ready to call it night? The Lamplighter is also hosting a St. Paddy’s Day celebration featuring Jameson and Guinness specials. See where the night takes you and follow the green river to gold!

Guestlist: http://donnellygroup.ca/the-lamplighter/reservations/
Address: 92 Water Street  

Features Again

Showpass New Features Update, January 2017

We are happy to inform you of some big new features now available on Showpass!

Beta Ticket Purchase Widget

  • Customers can make purchases on your organization’s webpage without leaving the site
  • This will not support surveys, products, or assigned seating
  • In the future, web developers will be able to use our SDK to link this widget into their own
  • This feature is still in beta and is not available to all customers. If you wish to help us test this new feature out, please contact us!

My Stats Revamp

  • View your total personal sales, and reservation statistics
  • View all of your ticket sales, and get a breakdown by ticket type & payment type
  • View your reservations, and their status

Daily Dashboard Revamp

  • Improved look of daily dash, login and see for yourself!
  • View todays sales and reservation totals
  • View totals of your next five upcoming events
  • Active employees and recent customers
  • Quick recap of Online Sales, Guestlist Bookings and Max Capacities

Reservation Statistics

  • View male/female checkin totals
  • View totals for each checkin category
  • View each reservation checkin category totals

Default Ticket Purchase Limit Reduced to Eight

  • In an effort do reduce fraudulent purchases, we have changed the default ticket purchase limit per transaction to 8
  • You can update this value in the ticket type advanced editor popup

Minor Updates

  • Update payment processor API for better fraud protection
  • Refunds are now viewable on the transactions page while filtering events
  • Users can now update their phone number
  • Checkout summary table now mobile optimized
  • Fixed and added filters to Network page
  • Embed full width Soundcloud widget into event description

If you have any questions on any of these upgrades or need assistance navigating them we are available 24/7 via: info@myshowpass.com. You can also ask via our chat support or you can call 1-844-307-SHOW.

The fireworks explode as the Waterford crystal ball is raised at the beginning of Times Square New Year's celebration, Monday, Dec. 31, 2012 in New York. (AP Photo/Mary Altaffer)

Don’t Drop The Ball This New Year’s Eve

Don’t drop the ball, 5 ways to Prepare for New Year’s Eve with Showpass:

 

  1. Training Your Staff: Don’t be short staffed at the door, make sure they all have scanners, stamps/wristbands, and have the proper training to fire the customers into the party as quick as possible. Optimize the entrance for a smooth night as much as you can.
  2. Print off Will Call Lists of VIPs: Make sure your security, scanning staff, and any other front of house hosts know who your VIP’s are. The customers who spent the most in advance will likely continue to spend the most once they are inside.
  3. Stay Charged Up: It’s going to be a long night. Make sure you’re going into it with a full charge on all of your mobile scanners. This means grabbing your chargers today and making sure they are ready to rock for NYE!
  4. Pre-scan & Stamp/Wristband Your Customers Waiting in Line: It’s never warm on NYE, make sure that if your customers are waiting outside you show them you are doing everything you can to get them in ASAP. A little love goes along way!
  5. Make Coat Check a Seamless Process: It’s going to be busy, and this is one of the biggest pain points on January 1st. Lost coats, long lines and bad service make for a bad attitude. Staff the coat check properly.

 

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Top Ten Reasons Smartphones Improve Mobile Experiences for Event Attendees

Mobile Phone users will have grown to nearly 10 Billion by 2020, and this is no surprise. With the falling cost of handsets, improved usability with bigger screens, lower data costs and wider network coverage, smartphones are becoming more accessible than ever before. With this, the relationship between mobile phone use and event experiences has become increasingly synergistic for event-goers.

 

Here are the Top Ten Reasons Smartphones Improve Mobile Experiences for Event Attendees:

 

1.Your phone acts as your ticket

The days of paper tickets are gone. Ticketing platforms and apps are able to generate a barcode or QR Code at the time of purchase to send a ticket directly to a phone.

Smart Ticketing systems like Showpass will generate a ticket and send it to the phone on the day of the show.  This approach makes ticket scanning faster for the patron and the event staff.

2. Location Services  

Google Maps or Apple Maps enable your phone to guide you to an event location, helping you find the quickest route with the least amount of traffic or interference. Taking this one step further, Showpass enables you to discover events based on your location.

3. Event Discovery

Mobile platforms such as Bandsintown, Songkick and GigLover are highly focused apps that enable fans to learn about upcoming shows in their area. A whopping 30 percent of all tickets not sold are due to a lack of awareness of shows, and apps like these help to tackle that problem. Having Showpass integrated with these platforms makes for a smooth ticket buying experience.

4. Fan Engagement   

Social Media platforms like Instagram, Facebook and Snapchat enable fans to engage directly with the artists and talent they love. Event goers can see details such as tour dates, upcoming music releases and VIP experiences which better inform them for the live experiences available.

5. On-Site Promotion

With the advent of Near Field Communication (NFC), phones can now determine where they are in relation to venues.  As such, a phone can access information such as a ‘drink special for the next 20 minutes at the back bar.’ Furthermore, apps that use NFC can determine the proximity of promotions and alert the user via push notifications.  This in-venue radar enables event-organizers to deliver an Uber-esque on-demand event experience.

6. In-Venue Resource Location

Mobile apps are being built for specific venues and events that provide guidance to in-venue resources like ATMs, Bathrooms, EMS, Exits, and more. Showpass has led this by creating applications for its customers that outline resources in music festivals, large stadiums and other venues.

7. Cashless Transactions

Ordering drinks and food using the phone is the next logical step in the evolution of phone apps.  Using Beacons for Point of Sale services provides an accurate and quick way for attendees to enjoy refreshments without the hassle of cash and credit transactions. Showpass puts the power of cash on your phone and on your wrist to make the flow of transactions much smoother.

8. Audience Participation

Increasingly we are seeing new apps that transform the Audience’s mobile phones into a Crowd-Sourced interactive display (particularly with Sports Venues).  Mobile phones are able to play sounds and display images in a synchronized fashion, meaning the days of the Wave are soon to be retired.

9. Sharing Event Experiences with Photos and Videos

Camera technology and applications have dramatically improved from 2 Mega Pixels in 2010 to upwards of 15 Mega Pixels in the recently launched iPhone 7. Mixing media with social platforms like Instagram, Snapchat, Periscope and Facebook live leverages the modern social stream to network with more fans than ever before.

10. (Re)experiencing Events with Virtual Reality

The speeding up of mobile devices allows smartphones to run virtual reality applications, which demand a robust amount of computing resources. VR is currently limited to a few handsets like the Samsung’s Galaxy S7, but it will come to more high-end and mid-range phones in the near future. These VR smartphones with their high-resolution displays will deliver a stunning visual event experience or re-experience for show goers.

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Top New Year’s Events in Vancouver, 2017

A round-up of our top picks for New Years Eve 2017. From black tie affairs to cozy pub nights there’s something for everyone to enjoy.

 

La Vie En Rose at The Pinnacle

Set in the newly renovated Pinnacle Hotel, CanThrill are teaming up with The Social Concierge to create a spectacularly classy night for the city. The exclusive Moet & Chandon bar will ensure your glass stays full throughout the night and art installations spread throughout the two rooms will make for several Instagram worthy backdrops. We’d suggest upgrading your ticket to VIP, which includes a VIP Entrance, a complimentary beverage and free coat check. Or, team up with 10 of your closest friends for a private table and 2 bottles of champagne to enjoy!

Tickets: https://www.myshowpass.com/nye2017/

 

Donnelly Group NYE at Multiple Venues

Anything can happen on New Year’s Eve, and The Donnelly Group have once again proved themselves as one of Western Canada’s leading hospitality groups by providing a multitude of wining and dining options at each of their popular venues. Ease your way into the New Year with any one of their dinner packages, and then stay for the drinks and dancing as each venue transforms into a nightclub. Some of our top choices include the Y2K night at Library Square and The Bourbon Ball at The Butcher and Bullock.

Tickets via: http://donnellygroup.ca/blog/2016/12/01/donnelly-group-nye-2017/

 

Wintergarten

Those that have been lucky enough to visit the Roofgarten, nestled away on Granville Street, will know this space is a hidden gem of the city. For one night, it will transform for The Golden Age NYE making for a sophisticated, intimate New Year’s Eve experience. With 4 state of the art bars, 3 VIP areas and 2 floors to boot, this is sure to be a classy evening to remember. There are limited tickets available for this unique experience.

Tickets via: https://www.myshowpass.com/goldenagenye/

 

Space + Time @ The Waldorf

If you haven’t made up your mind about what tunes you want to be dancing the night away to, The Waldorf Space + Time is your best option. With 5 rooms, each with a different theme and musical spin, plus copious amounts of cocktail options, a hookah lounge and pop up lounges, you’ll be able to experience multiple parties all under one roof. An entire hotel takeover makes getting ready for your big night out that much easier and there is no need to wait for hours for a Vancouver cab when you can enjoy the luxury of booking a room too.

Rooms and tickets available via: https://www.myshowpass.com/nye17/

 

Big Balka @ Playhouse

This is the first New Year’s Eve event for Big Sound Events, and if it’s anything like their other parties this year, we are sure it’ll be a night to remember (or not remember…). Dress to impress for this dance-filled night of fun. With DJ Shomee and DJ Boombar mixing all your favourite balkan, house and club hits, you’re guaranteed to start of the New Year with a bang.

Tickets via: https://www.myshowpass.com/playhousenye/

 

For further New Years Eve event listings visit: https://www.myshowpass.com/vancouver-new-years-events-2017/